Your privacy is important to us. It is Visible Knowledge ABs policy to respect your privacy regarding any information we may collect from you through our app, Visiblecare.

1. Information We Collect

We only collect personal information when it is truly necessary to provide and improve our services.
We collect it by fair and lawful means, with your knowledge and consent.

The types of personal information we may collect include:

• Name and contact information (e.g. email address, phone number)
• Usage data and analytics information
• Social security numbers

We will always let you know why we’re collecting information and how it will be used.

2. Legal Basis for Processing

We process personal data under the following legal bases:

• To perform a contract or provide the service you requested
• Based on your consent (for optional features or communications)
• To comply with legal obligations

3. How We Use Your Information

We use the information we collect to:

• Deliver, maintain and improve our app and services
• Communicate with you about updates, support, or service information
• Ensure compliance with our legal obligations
• To enable secure login

We do not sell or rent your personal data to third parties.

4. Data Retention

We only retain collected information for as long as necessary to fulfill the purposes stated above.
When personal information is no longer required, we securely delete or anonymize it.

5. Data Security

We protect your personal data within commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.

6. Handling and Protection of Personal Data Within the Service

All personal data is processed and protected within the technical and organizational framework of our system and services.
This includes appropriate safeguards such as encryption, access control, and secure data storage to ensure the confidentiality, integrity, and availability of your personal information.

Data is stored on secured servers within the EU provided by Cleura. All communication between the app and our servers is protected through 256-bit TLS encryption (TLS 1.3), ensuring that all data transmitted is secured and cannot be read or altered by unauthorized parties.

7. Sharing of Information

We do not share any personally identifying information publicly or with third parties, except:

• When required to do so by law
• When necessary to provide the service (e.g., cloud hosting, analytics, or support providers)

Any third-party service providers we use are bound by data processing agreements that ensure your privacy is protected.

8. International Data Transfers

If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9.Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (“the right to be forgotten”)
• Restrict or object to certain processing
• Receive your data in a portable format
• Withdraw consent at any time
• Lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY)

To exercise these rights, please contact us at info@visibleknowledge.se

10. Links to Other Sites

Our app may link to external sites that are not operated by us. Please be aware that we have no control over their content and privacy practices, and we cannot accept responsibility for their respective policies.

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 16.
If you believe your child has provided us with personal information, please contact us at info@visibleknowledge.se and we will take steps to remove that information.

12. Contact Us

If you have any questions about how we handle user data and personal information, please contact our Data Protection contact person:
info@visibleknowledge.se
Visibleknowledge, Energigatan 12, 434 30Kungsbacka, Sweden
Org. no: 559326-0556

This policy is effective as of 17 October 2025.